Privacy matters to all of us.
Certain aspects of our online business and website require personal information. Including but not limited to requests for quotations, appointment requests, online credit applications, general inquiries involving employment, parts orders, and service requests. The information typically gathered includes but is not limited to names, email addresses, phone numbers, home and billing addresses, year/make/model of vehicles, province of residence, etc.
The information you provide when you place an order is used only to complete that order. This information is not shared with outside parties except to the extent that is necessary to complete your order. We will not and do not provide any personal information to third parties unless explicitly indicated at the time of information entry.
We used return email addresses to answer emails that we receive. These email addresses are not shared with outside parties.
Personal information is collected prior to performing transactions to cross-check credit card information through secure transaction gateways only. Our website offers the ability for perspective clients to apply for financing, it is optional to submit personal financial information, and all information submitted here is encrypted and stored on a secure server. Financial prequalification can be a benefit for perspective clients to know their financial limitations and consider vehicles within their budget. Certain personal information is obviously required to complete transactions but will never be used or forfeited to any other company, organization, supplier, or service. By clicking ‘submit’ you are authorizing us to gather and request credit related information on your behalf through secure transaction gateways. The only persons that can access this type of information at McKenzie RV Trailers hold valid licenses to do so.
Non-Identifying and aggregate information is used by us to better our website design and marketing strategies. For example we may share with a supplier that a certain number people visited specific webpages on our site, at certain times of day and that so many identified as male and so many identified as female. Again this information is NON-IDENTIFIYING and just helps us ascertain which products or services are of interest to general segments of the demographic. None of the information shared could be used to identify who those individuals are. We never use or share the personally identifiable information provided or collected by us for any purpose that is not described above unless you have explicitly requested that we submit this information on your behalf to manufacturers in instances such as warranty claims, custom orders, or other instances.
From time to time we hold contests at trade shows or on site at the dealership where we ask for email address and other personal information. By entering such contests and promotions and submitting email addresses you are authorizing us to contact you directly regarding future contests, promotions, sales and events. Personal contact information submitting in such forms is never shared with outside or third parties, and is utilized solely by Mckenzie Trailers to maintain contact with our client base, and perspective client base.
In order to secure and prevent unauthorized access, ensure correct use of information, maintain data accuracy we have in place appropriate physical, electronic and managerial procedures to safeguard and secure the information that is collected and submitted online.
Shipping of parts orders may require personally identifying information to be shared with carriers such as UPS Fed ex Canada post, etc. It is common practice to share this information to fulfill customer orders and to our knowledge these companies (based on their individual privacy policies) do not share, retain, store or utilize this information for any purpose other than to fulfill the orders customers have placed.
IP addresses are used solely to assess trends, track user’s webpage clicks and allow our website to be more users friendly. No personally identifiable information is gathered in this process. It allows us to get an idea of broader demographics, such as geographic location for aggregate use.
Demographic information is shared with our partners and advertisers, and does not utilize personally identifiable information or identify individual persons.