Customer Testimonials

I lost my AC cover off of my motor home on the highway. After checking around and finding out that new covers were selling for 400$. I spoke with my saviour Patti in parts. She checked stock and called me back and said she found a used one in the yard i could have for a smile. True customer service is not lost!

My husband and I bought the Rockwood 2318G tent trailer the end of April. This is our first tent trailer and quite the experience. We dealt with Colleen Andreassen to complete paperwork and finalize transaction. We would like to thank the sales, parts and service team. Lindsay Morton was fantastic to deal with and answers the many questions we had. We know we can rely on them and bug them anytime we have questions or a problem. Thanks for all your help!

Very knowledgeable, professional and courteous. Thank you to all the staff, Patti, Jeff, Heather, Tina and everyone else that deals with customers. You made our experience very positive, knowing that our trailer is being taken care of and repairs being done properly and cost efficient.
My parents are very happy when dealing with your company- glad we purchased our trailer with you.
Highly recommend McKenzie Trailers

We would like to thank Tina and Colleen, Bob, Peter and Jayce for their great service. We are very happy and would highly recommend McKenzie.

We are very appreciative of the great service we receive at McKenzie Trailers, even though we did not buy here! Most recently we came to pick up our folding trailer after an unrelated service only to discover that our trailer tail lights were not working. Patty at the service counter was very friendly and helpful, and immediately asked the mechanics for some assistance. The mechanics, Kevin and Peter, worked through their lunch to resolve the problem on the spot at no charge. We were very grateful to be spared another trip and have a couple of problems fixed as or before we were aware of them! Our thanks to the team. We certainly recommend them to anyone looking for a good trailer service team.

Amazing service and friendly staff!! Thankyou Patty for organizing our service appointment today. You are friendly and professional!! And a big shout out to Brody Shepard who worked on our trailer and some helpful advice for us! Thank you McKenzie Trailers!

Great bunch of people absolutley no issues

McKenzie Trailers are the best!! From the first time we walked in the door to the day we took delivery - everyone cared and appreciated our business. These people are extremely professional and of the highest customer standards.
I highly recommend McKenzie Trailer for all your trailer needs!!
Thank you!!

Mckenzie wonderful staff helped us buy our very first trailer. Yes we were newbies. We were greeted with great courtesy by Jim Knowles who showed us various models that fit our needs. Jim followed up and found us the right Rockwood Mini Lite model. It was gorgeous. Colleen then help us with the financials and the insurance. Germain then demonstrated the features. When we came back for more how-to questions he gracefully answered them. Peter and bill helped us hookup the trailer. Last time we left this wonderful dealership, the staff waived goodbye.

I called McKenzie Trailers looking for an awning for a 2010 Forest River - Rockwood Freedom1640LTD tent trailer. I had bought a used one which was rented out and had a few minor issues that needed fixing. The awning was missing. Annette and her sales team spent a lot of time searching to find an awning for this trailer. Although she was not able to purchase a replacement awning from the company as to the age of this trailer, her team remembered there were some awnings with minor damage upstairs. Problem solved with her efforts. Also when I went to pick up the awning she assisted me with other queries I had and was able to give me directions and advice on what to do. Great team and I would advise anyone to go to them for repairs, replacement parts and servicing. Thank you team McKenzie Trailers. SMILES

we bought a 1990 terry resort 31 Z 31 yrs ago have never had a problem with it or had to call for service , we are thinking about trading it in and getting a new one

We purchased a Rockwood high wall 277 trailer from McKenzie RV and we’re very happy with the sales and service. Jim Knowles was the sales rep who guided us through the whole process. He was extremely knowledgeable, friendly and very helpful. He provided his contact information if we had any questions, arranged for one of the service staff to provide a setup demo and ensured all package components were present. The whole experience was positive and we would not hesitate to recommend this company to anyone looking for a RV.

Just wanted to thank Billie and Jason for servicing our trailer..... great job! Peter really appreciated your time and expertise. And thank you Sandra for fitting us in. Great to buy from McKenzie but wonderful to have such a great experience with the service department.
Lorraine and Peter Hradsky

Hi
After having a trailer for 30 years, it was time for a new one. We went to Mckenzie RV Trailers. The service was amazing. Kind friendly staff. Jim Knowles was the sales man that helped us to find the perfect fit for our growing family. We purchased a 2019 Heritage Trailer. From the start, to the set-up the service was perfect. We have told many friends about Mckenzies RV
Trailers.
We look forward to many happy years in our new trailer. McKenzie Trailers is only a phone call away if needed.

Thank you,
Tom and Julie

Just purchased a used trailer from McKenzie trailers. I had been dealing with Craig Anderson for a few months to find the right trailer, I could of not asked for a better salesperson he was patient never pressured me into buying something else or more expensive. Went with McKenzie trailers because of there solid reputation and was pleased with Craig awesome honest salesperson, cannot comment on any other service at this time as I have had contact with Craig only so far. Would definitely recommend McKenzie trailers and Craig Anderson thank you.

We just purchased our 3rd unit from McKenzie. John in parts has helped us out for many years.... Thank you John. Bob Plewman took care of us in his implacable manner... Thank you Bob! The service department did a wonderful job preparing our unit for delivery. Thank you Peter for your help on delivery.
Lorraine and Peter

We just purchased our 3rd unit from McKenzie. John in parts has helped us out for many years.... Thank you John. Bob Plewman took care of us in his implacable manner... Thank you Bob! The service department did a wonderful job preparing our unit for delivery. Thank you Peter for your help on delivery.
Lorraine and Peter

got my E2 Hitch, Weight Distribution / sway control installed. very happy. thank you to all the staff at Mackennzie trailers, and specially Jason for installing the hitch and Peter on delivery.

got my E2 Hitch, Weight Distribution / sway control installed. very happy. thank you to all the staff at Mackennzie trailers, and specially Jason for installing the hitch and Peter on delivery.

I dealt with Jim Knowles and I must say he is a unique in today’s retail industry. Jim really went all out for us.With Jim he really makes sure your experience in buying a trailer is a pleasant one. No pressure..and he gave us his home number in case we had an issue we needed help with. As Jim says ,this is not a 9 -5 job, and the key word to this man ,is SERVICE. The entire establishment is top notch,Give them a try, you will be amazed .

Excellent experience especially with service. Jim Knowles extremely helpful. His service doesn’t stop after the sale. We recently had problems while in Parry Sound and Jim drove up to help with it. Not likely any other salesperson would be so obliging - and the camper was bought 4 years ago!

I had my Wildwood DLX delivered on May 18th. I have to say Todd was wonderful and very courteous . Todd did a great job blocking and installing permanent sewer.

Mark took care of some warranty work. He was extremely informative and did everything he could and more to take care of any warranty issues I had.

If I am ever in the market again for a trailer I will always go back to McKenzie Trailers.

Thanks everyone from Sales, Finance and Service.

Deborah Carlton

Thank you to all the staff. Purchasing our trailer was a pleasure. Dealing with Bob, Colleen, Billy, Jeff (thank you for delivering on Mother's Day for us!!!) and the rest of the service staff was awesome, great customer service. I know we will be happy with our purchase for years to come and definitely will recommend McKenzie to all our friends or family that want to purchase. Look forward to dealing with you all for years to come...thank you again.

I just purchased a Destination Trailer. I would like to thank Colleen for all your dedicated and unwavering assistance to help make my dream come true. The service I received from beginning to the end of my purchased was exemplary. If you are looking for a RV look no further. Ask for salesman Bob he will bend over backwards to find the perfect RV for you.
Thanks again McKenzie RV for making my experience very enjoyable.

We purchased a travel trailer from Jim Knowles. He was an absolute delight. He was informative, efficient, helpful, kind.
Nothing is too much for Jim. He is a wonderful sales person but a wonderful human being!!!!!
I cannot say enough about this man. He goes over and above the call of duty. If you need any sort of RV, call JIM KNOWLES.

The Parts and Service Team has been fabulous to deal with. Whatever questions we had they helped!. The PDI was fantastic and our rep showed us so much about our new investment and home! Wonderful job!!!!

Colleen in the Business Office always had a smile for us and again whatever she could help us with she did it with a smile on her face. Thanks Colleen!

It has been an absolute pleasure dealing with Mackenzie's and I highly recommend them!!!!

I purchased my second RV from the McKenzie team this past July. My sales rep Jim is a class act. He helped me pick out the right trailer for my sons and I, he was patient with me as well as I was undecided on what model to select. In the end the unit I purchased is perfect and I've begun to create new memories with my Sons while we camp and explore new parks. Thank again Jim, and the entire McKenzie team.

I would highly recommend Mckenzie Trailers ! Outstanding customer service Jim was amazing making sure every little detail was looked after ! We absolutely love our new trailer ! Mckenzie Trailers is definitely the place to go .

We purchased a used Palomino 280LTD Tent Trailer in December 2017. Alan Hardwick was our Sales Consultant and was amazing through the entire process! It was stored onsite until we could bring it home May 2, 2018. Colleen Andreassen processed all our paperwork in a prompt and professional manner - very impressive! Brian in parts helped me pick up the supplies I needed - exceptional customer service! Then Allan in the shop took us step by step over everything in the camper - he was very knowledgeable - awesome!
We had a fantastic experience and can't thank everyone enough for the service we received!

I have been in business for 30 years and I must say Mckenzie RV is one of the most professional staff I have ever seen. I spent 2 days there in May of this year,and from owner to the boys in the shop I was very impressed. Bought a big toy haluler and had work done on my f250 air bags and fifth wheel hitch. These guys and gals know what they are doing. I drove 3600 kilometres to do business with them and it was well worth it.

Sales rep we dealt with was Jim. He was Very friendly very helpful. This was our second trailer we previously owned a pop up. Purchased a 17 foot Roo and we absolutely love it. First time using it we had questions and Jim was only a call away for help. Great customer service, fabulous product. We are so excited for all our camping trips. We highly recommend purchasing from McKenzie Trailers

Nice dealership to deal with.
Professional staff member and all have been helpful.
Would recommend to others.

During the demo had a chance to ask all sorts of questions and receive plenty of quality instruction. This is my first RV and appreciated their expertise and patient.